Ivy Morales
Gen. Santos City, Philippines
ivymorales@mysavvyassistant.pro | +63 991 821 5883
Professional Summary
Results-oriented professional with 6+ years of experience in social media management, virtual assistance, and customer support. Proven track record of increasing client engagement by 30% and driving lead generation by 20% through targeted strategies.
Work Experience
Operations Virtual Assistant
Daco Limited| Dauphin
2023 – 2024
• Accurately managed customer data by routinely reviewing and updating records in the CRM system.
• Conducted data entry and provided general administrative support, including scheduling and organizing files.
• Prepared the president's agenda for meetings, improving organizational efficiency by 15%.
Social Media Manager
Barbara Houseman Studio
2023 – 2024 (Part-time)
• Increased brand awareness and interaction by 40% through strategic social media campaigns.
• Designed impactful newsletters that improved client engagement by 25%.
• Updated and maintained the website, ensuring user-friendly and current content.
Chat Support Specialist
Spigen Inc.
2022 – 2024
• Achieved a 90% customer satisfaction rate by responding to inquiries promptly across email and social media.
• Assisted with order processing, reducing processing times.
Social Media Manager / Virtual Assistant
Abundant LLC | Conscious Strong
2022 – 2023 (Part-time)
• Amplified brand visibility through targeted lead-generation strategies, increasing leads by 30%.
• Created and curated engaging content, scheduled posts, and monitored interactions to enhance audience engagement.
• Developed and designed landing pages for multiple business ventures of the owner.
Executive Assistant
Monk Virtual
2022 – 2023
• Acted as a liaison between the owner and employees, facilitating communication and ensuring smooth operations.
• Assisted the owner in creating the company’s Standard Operating Procedures (SOP).
• Processed payroll for employees in the Philippines.
• Proactively reviewed and updated CRM records to uphold data accuracy and reliability.
• Provided administrative support, managing calendars and scheduling appointments.
Project Manager
Lifestyle Business Quest
2021 – 2022
• Led a team of 15 virtual assistants, optimizing workflow and achieving project milestones 20% ahead of schedule.
• Developed comprehensive project plans outlining tasks, timelines, and deliverables.
• Provided ongoing training and support to enhance skills in social media lead generation.
Lead Generation Specialist
411 Locals
2020 – 2022
• Cold-called small to medium-sized businesses in the US to qualify leads and, once qualified, transferred calls to the manager.
• Kept customer records current and accurate through consistent updates and reviews in the CRM system.
• Provided administrative support to enhance team efficiency.
Outbound Sales Specialist
Six Eleven Global Services
2017 – 2020
• Handled multiple outbound sales accounts such as health products, insurance, and auto parts.
• Qualified leads and transferred them to the appropriate department.
• Ensured data accuracy in the CRM system and performed data entry tasks.
• Provided general administrative support, including scheduling appointments and managing calendars.
• Regularly audited and updated CRM customer records to ensure up-to-date and accurate information.
Skills
• Social Media Management: Expert in creating, curating, and managing content across various platforms to boost engagement.
• Lead Generation: Skilled in identifying and engaging potential clients through targeted social media strategies.
• Customer Support: Strong ability to respond to customer inquiries and provide exceptional service across multiple channels.
• Project Management: Experienced in leading teams, developing project plans, and ensuring timely task completion.
• Content Creation: Highly skilled in writing blog posts, articles, newsletters, and marketing materials to effectively communicate brand messages.
• Data Entry & CRM Management: Accurate data management and entry, ensuring the integrity of customer records.
• Team Leadership: Proven ability to motivate and train team members to achieve optimal performance.
• Administrative Support: Proficient in scheduling, managing calendars, and organizing files for efficient office operations.
• Technical Proficiency: Familiar with various social media tools, CRM software, and project management platforms.
Education
Associate in Business and Information Management
AMA Computer Learning Center
2006